New Zealand

General Principal
The objective of customs inspections are:
a. Prevent the entry of prohited items
b. Guaranty the entry of import goods is in accordance with the requirement of the law
c. Guaranty the duty and tax are well collected
All goods valued above NZ$400 are subject to import duty and tax
All import goods sent through postal services could only be collected or delivered after the reciever pay the duty and tax may apply.

Customs Procedures for APP e-Packet

DELIVERY INFORMATION for Letter Post
1 DELIVERY ATTEMPTS :
One attempt. For insured and air registered items there will be a card to call left after one failed delivery attempt

2 DELIVERY OPTION :
Home Delivery, Office Delivery

3 OTHER DELIVERY OPTIONS :
(PO BOX / Digital Locker etc.) Redirect Parcel Option

4 DELIVERY TIME :
WEEK DAYS : 09.00 – 17.00
SATURDAY : 09.00 – 17.00
SUNDAY : None
HOLIDAY : Refer to national holidays in on parcel post compendium

5 DELIVERY STANDARD
Nationwide : 3 working days
To and from rural areas : May take longer than 3 working days

6 DETENTION DAYS :
FOR UNDELIVERABLE ITEMS : Returned to sender
FOR OFFICE COLLECTION ITEMS : Items will be held for 30 days before being returned to sender

7 TREATMENT OF UNDELIVERABLE ITEMS
RETURNED : All letter items will be returned
ABANDONED TO BE DESTROYED : N/A for letters
OTHERS… (specify) : N/A for letters

8 CUSTOMS HANDLING CHARGE :
TBC by customs

9 PAYMENT OF DUTY/TAX :
Collected online or at local customs office

10 ADDRESS STANDARD :
New Zealand Post Limited
Private Bag 39990
Lower Hutt 5045
New Zealand

DELIVERY INFORMATION for Parcel Post
1 DELIVERY ATTEMPTS :
One attempt. For items there will be a card to call left after one failed delivery attempt

2 DELIVERY OPTION :
Home Delivery or Office Delivery but customer can redirect

3 OTHER DELIVERY OPTIONS :
(PO BOX / Digital Locker etc.) Yes

4 DELIVERY TIME :
WEEK DAYS : 09.00 – 17.00
SATURDAY : 09.00 – 17.00
SUNDAY : None
HOLIDAY : Refer to national holidays in on parcel post compendium

5 DELIVERY STANDARD
Nationwide : 3 working days
To and from rural areas : May take longer than 3 working days

6 DETENTION DAYS :
FOR UNDELIVERABLE ITEMS : 1 month to 6 weeks before being returned to sender
FOR OFFICE COLLECTION ITEMS : 1 month to 6 weeks before being returned to sender

7 TREATMENT OF UNDELIVERABLE ITEMS
RETURNED : All parcel items with a green customs declaration will be returned
ABANDONED TO BE DESTROYED : Undeliverable items with a red or white consignment note will be returned to you according to the instructions you have given us on the consignment note
OTHERS… (specify) : N/A for parcels

8 CUSTOMS HANDLING CHARGE :
TBC by customs

9 PAYMENT OF DUTY/TAX :
Collected online or at local customs office

10 ADDRESS STANDARD :
New Zealand Post Limited
Private Bag 39990
Lower Hutt 5045
New Zealand

DELIVERY INFORMATION for EMS
1 DELIVERY ATTEMPTS :
Two attempt. For EMS items there will be a card to call left after one failed delivery attempt

2 DELIVERY OPTION :
Home Delivery or Office Delivery but customer can redirect

3 OTHER DELIVERY OPTIONS :
(PO BOX / Digital Locker etc.) Yes

4 DELIVERY TIME :
WEEK DAYS : 09.00 – 17.00
SATURDAY : 09.00 – 17.00
SUNDAY : None
HOLIDAY : Refer to national holidays in on parcel post compendium

5 DELIVERY STANDARD (From Arrival at OE)
MINIMUM : 2 working days
MAXIMUM : 8 working days

6 DETENTION DAYS :
FOR UNDELIVERABLE ITEMS : 1 month to 6 weeks before being returned to sender
FOR OFFICE COLLECTION ITEMS : 1 month to 6 weeks before being returned to sender

7 TREATMENT OF UNDELIVERABLE ITEMS
RETURNED : Undeliverable items with a orange or white consignment note will be returned to you according to the instructions you have given us on the consignment note
ABANDONED TO BE DESTROYED : Undeliverable items with a orange or white consignment note will be returned to you according to the instructions you have given us on the consignment note
OTHERS… (specify) : N/A for EMS

8 CUSTOMS HANDLING CHARGE :
TBC by customs

9 PAYMENT OF DUTY/TAX :
Collected online by customs or at local customs office

10 ADDRESS STANDARD :
New Zealand Post Limited
Private Bag 39990
Lower Hutt 5045
New Zealand

New Zealand e-Commerce Market
E Commerce Growth
The e-commerce market in New Zealand has grown by 13.6%. Roughly four in ten New Zealanders (39.7%) shopped online in 2017, compared to 39.6% in 2016. Total online shoppers increased 2.7% from 1.49m to 1.53m, largely in line with population growth. The growing familiarity and trust with online shopping has seen a marked change in shopping behavior, which is fuelling the growth, however;
– Transactions per shopper increased 20% from 18 in 2016 to 22 in 2017.
– This contributed to a 23% increase in total online transactions (from 26.5m to 33.2m).
– The increasing frequency of orders saw a decline in the average basket size dropping from $118 to $109
– The average online shopper spent $2,362 in 2017, $225 higher than in 2016″”

e-Commerce challenges in NZ
The e-comerce market in New Zealand is still behind the market. The main pain points are:
– Domestic ecommerce merchants are less mature than International counterparts
– Return services not as prevalent as other territories which is impacting growth potentially
– Domestic ecommerce lacks “”””persuasive business intelligence”””” where it is disrupting globally
– New GST rules for Low Value Imported Goods to be introduced in 2019 which translates in more expensive products
– There are very less multiple payment options, domestic ecommerce still offers limited ‘payment gateways’ to consumers due to higher monthly premium and per transaction fee.
– There is almost none omnichannel support system. Very less is offered via multiple touchpoints.
– Implementing ‘Persuasive Business Intelligence’ is still a myth for medium to large ecommerce businesses in NZ, which is currently disrupting the global markets

New Zealand eCommerce Market Feedback
New Zealand Post also publish a guide on the NZ eCommerce market. Link is below:
https://cloud.youcan.nzpost.co.nz/the-full-download””

Top e-Commerce Sites/Platforms in New Zealand
Fashion
– Boohoo
– Hallenstein Brothers
– Sephora
– Asos
– Platypus
– Glassons
– SurfStitch
– Lorna Jane
– THE ICONIC
– ECHT
– Jay Jays
– Just Jeans
– Peter Alexander
– BNKR
– Cotton On
– Dotti
– Misguided

Children, Toys and Games
– Smiggle
– NZ Game Shop

Sports, Health and Beauty
– Napoleon Perdis
– Kathmandu
– Adore Beauty

Platforms
– TradeMe
– AllGood

Duty and Allowances
Import Duty
Import duties apply to the value of your items. This is normally the price you paid, or will pay. Secondhand goods are also covered by this rule.

The duties we charge depend on:
– The type of item
– The country it was made in
– The country it was sent from
– The duty rate – contained in the Working Tariff Document of New Zealand (link below)
– Applicable Customs concessions

Link for Working Tariff Document of New Zealand – https://www.customs.govt.nz/business/tariffs/working-tariff-document/

Goods and Services Tax (GST)
GST of 15% applies to all imported items, including anything you bought online or using a mail order catalogue.

We calculate GST based on the total of:
– How much you paid for the item
– Any international transport and insurance costs
– Any import duty

We do not collect any duties or GST where the total amount (duties + GST) for your package/shipment is less than NZ$60. This doesn’t apply to alcohol or tobacco.

Note: For duty and GST calculations, if you import multiple orders in a short time period from the same supplier and address, we consider them to be a single shipment.

Others Fees
Import entry transaction fee (IETF) – NZ$29.26

Biosecurity levy – NZ$23.41.

How much do you have to pay?
Use this link to give an estimation on how much someone might have to pay for commonly imported items – https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

Use this link to find the rate for every item you can import –
https://www.customs.govt.nz/business/tariffs/working-tariff-document/

Concessions and Allowances
In some cases, you won’t have to pay duties on items you’re bringing into NZ due to trade agreements with other countries.

You may still need to pay:
– GST
– IETF
– biosecurity levy.

Purchases over NZ$1,000
If you’re importing or exporting goods worth more than NZ$1,000, you need a client code. You also need a supplier code if you’re importing.

You don’t need to register for TSW Online if you have a broker – they can apply for codes for you.

Further information via the following link – https://www.customs.govt.nz/personal/duty-and-gst/duty-and-allowances/